Frequently Asked Questions 

1.Why are your prices are so low? 
The fact that we are an online store helps us save you a lot of money. We have no retail store means no high rents to pay. Whenever you buy from us, Mutchlerr, you pay only for the product itself, nothing more or less.
There is absolutely zero extra or hidden cost!

2. Where is the store located? 
We are an online store, no physical store location. That fact helps us to bring you quality & affordable products! The items are manufactured in factories in Europe and Asia.

3. Do you deliver products internationally? 
Mutchlerr ships products worldwide every day. Shipping is available for all countries around the world.

4. What is the shipping price? 

5. How long does delivery take? 
Shipping: 3-5 business days.

6. Can I change or cancel my order?

Items that have been shipped and are on the way to your shipping address, are not eligible for a refund. We apologize for any inconvenience.

7. What currency do I pay? 
You pay in US dollars.

8. How can I pay? 
Accepted Pay Methods: We accept Visa, MasterCard, American Express and Paypal.

9. Issues with Pay Methods 
If your credit card was declined, your information was entered incorrectly or there are issues with the card. Please try again, or try using a new payment method. If it does not work, contact your financial institution for more information regarding the decline. We do not share credit card or other payment information with third parties. Payment information is processed and stored by a certified payment processor and will not be disclosed. 

10. How secure is my personal information? 
Mutchlerr adheres to highest industry standards in order to protect your personal information with the best security solutions. Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the Internet for processing payments safely.